Here we are in the US, deep into winter and some good news on that front. If you get stuck on a plane because of weather, make sure its on a Continental flight. COO Jeff Smisek said people on stalled airplanes can deplane: "Finally, we are implementing a new internal policy for 2009, whereby we will give customers the opportunity to get off an airplane during tarmac delays in excess of three hours, subject of course to making sure we can do that safely."
Now there are those that say this is in reaction to pending legislation - Sen. Barbara Boxer, D-Calif., one of the sponsors, the proposed legislation would require:
No surprise, Kate Hanni also has a finger in this - Kate Hanni, FlyersRights.org president, said she was pleased to hear of Continental's new policy: "We applaud Continental for saying they will allow passengers off of planes after 3 hours on the tarmac. We hope they will stipulate to these rights in their contract of carriage and that the language is enforceable by the passenger."
But there's more - New Consumer Rights Group Focuses on Air Travel; Association for Airline Passenger Rights Aims to Improve Industry
WASHINGTON, D.C. (January 28, 2009) - Domestic airline passengers today took a giant step toward improving the airline industry in the United States. The Association for Airline Passenger Rights (AAPR) flew onto the national stage aiming to change the nature of domestic air travel by improving customer service and pursuing a federal "Passenger Bill of Rights" in the United States Congress. AAPR is a 501(c)(4) tax-exempt, nonprofit organization whose mission is to promote fairer customer service and accessibility standards in the airline industry and to improve passenger satisfaction.
"Air travelers in the United States are completely fed-up with almost every aspect of the airline industry today," summarized Brandon M. Macsata, Executive Director of the Association for Airline Passenger Rights.
"Passengers are tired of all the new surcharges; they are tired of sitting on the tarmac for hours without any explanation; they are tired of the canceled flights; and they are tired of the poor customer service."
Macsata further stated: "Only federal legislation, or an Airline Passenger Bill of Rights, can resolve these consumerrelated issues. Only the Association for Airline Passenger Rights can help make this remedy a reality."
Macsata is managing partner of the Macsata-Kornegay Group, which describes itself as a "national governmental and public affairs consulting firm specializing in grassroots campaigns and political fundraising." The firm announced Jan. 16 that it had been retained by this new group, the AAPR, to "manage and market" it.
Macsata is also CEO of the ADAP Advocacy Association, a group involved in the AIDS Drug Assistance Programs.
To visit the group's Web site, go to Flyfriendlyskies.com. The two-year-old Coalition for an Airline Passengers' Bill of Rights, which recently changed its name to FlyersRights.org, doesn't appear to have any connection to this new group.
Clearly this push for consumer rights is gathering momentum, with the Obama folks much more consumer friendly than the previous crowd.
In other news --
- WTO bad news for travel demand
- Spirit mimics Ryanair
- EU LCCS see drop off in traffic
- Iberia has loss, shares rise - go figure
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